Returns & Refund Policy

At Terroirizer Wine, we strive to ensure every bottle reaches you in peak condition. If your wine is corked, damaged, or incorrect, we offer a hassle-free return or replacement process within 14 days of delivery.

1

Contact Support

Email our cellar team at [email protected] with your order number and a brief description of the issue.

2

Provide Documentation

Attach a clear photo of the damaged bottle, label, or cork to help our quality control experts verify the fault.

3

Secure Packaging

If a physical return is required, reseal the bottle and place it back in its original protective shipping container.

4

Receive Refund or Credit

Once approved, we will issue a full refund to your original payment method or provide store credit for your next vintage selection.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing